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B of A sends woman to collections after she already paid off her credit card (US)

by Integrity of information, Recordkeeping rights, Systemic failure

Bank of America’s foreclosure processes have been a wreck during the mortgage crisis — the bank has foreclosed on homes that no longer exist, used fraudulent procedures to speed through documents, and pushed borrowers into foreclosure because of small clerical errors. Now, the bank is apparently using its shoddy foreclosure practices on its credit card accounts too.

Kathy Stevens paid off nearly $2,000 in delinquent credit card debt to Bank of America in 2006. Since then, she’s been fighting collection agencies who want her to pay it off again. Bank of America allegedly sold Stevens’ account to outside collection agencies, but did not include documentation to show it had been “considered settled,” according to a lawsuit filed against the outside collectors.

Read more: Think Progress April 2, 2012

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